Types of RPA
RPA (Robotic Process Automation) can be categorized into several types based on the level of automation, human involvement, and complexity of the processes automated. Here are the main types of RPA:
1. Attended RPA
• Description: Bots that work alongside humans, usually triggered by a user when needed.
• Use Cases: These bots are typically used in customer service, call centers, or help desks, where they assist human agents with tasks like retrieving customer data or updating records while the agent is on a call.
• Benefits: Helps employees complete tasks faster by reducing the time spent on repetitive actions, improving customer service and productivity.
2. Unattended RPA
• Description: Fully automated bots that operate independently without human intervention. They are typically scheduled to run at specific times or triggered by certain conditions.
• Use Cases: These bots are commonly used in back-office operations for tasks like data entry, processing invoices, handling payroll, and other high-volume, repetitive tasks.
• Benefits: Increases operational efficiency by working 24/7, reducing errors, and handling large volumes of work without manual oversight.
3. Hybrid RPA
• Description: A combination of attended and unattended RPA that allows both types of bots to work together seamlessly, enabling end-to-end automation across various processes.
• Use Cases: Often seen in processes where initial data collection (attended) is completed by a human, after which unattended bots take over for further processing, such as in claims processing or sales orders.
• Benefits: Provides flexibility, enhances productivity, and creates more holistic automation by enabling seamless transitions between human-assisted and fully automated workflows.
Click to know more:
https://www.ramamtech.com
Write a comment ...